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Questions and answers:

Gene asks: I've been emailing a girl in this town of Alchevsk. She says she loves in a pretty volatile area... She hasn't asked for any help yet but can you suggest any way I can actually find out if she is a real person or am I being "groomed" for sending money?
Expert's answer:
As of August 2018, Alchevsk is not under control of Ukrainian officials, so you can't go there. The first step is to offer this person to communicate via something like Skype with a webcam turned on. Internet is still available in this area so it should not be a problem. After several such talks you can offer to meet in such large cities as Kyiv or Kharkiv and it will be the final check. Locals can leave the conflict zone, passes are issued for free, there are regular buses available.
June asks: How far away is Kyiv from the unrest in Eastern Ukraine?
Expert's answer:
The border of the conflict zone is located about 700 km southeast of Kyiv.
Anna asks: Hi, I have been working abroad for the last six years. My international Ukrainian passport is valid but my internal one isn't. I need to go back to Ukraine next week. Will I run into any problems when crossing the border in Ukraine or can I just use my international passport? Thanks!
Expert's answer:
If you have a valid Ukrainian international passport, then you won't have any problems entering the country. Still while in Ukraine you should better update your internal passport, get a new ID card.
Chris asks: Would you say that an international passport and visa cost via an agent for someone living in the war zone would cost $550 USD? That is what I have been told by a lady I am corresponding with. I am suspicious.
Expert's answer:

Yes, it looks suspicious. "Agencies" are not required for this task. All official Ukrainian documents like an international passport are not issued there, locals have to go to nearby cities like Kharkiv or even Kyiv. The price of an international passport in Ukraine is about 20-30 USD and it takes 7-20 days to get, delays of up to 1 month are also possible.

As we receive a lot of similar requests, our advice is not to send any help to a person in Ukraine, especially in parts of the Donetsk and Lugansk regions controlled by separatists, before you are absolutely sure that this person is real (at least talk to this person several times via Skype with a webcam turned on). Otherwise you are doing it on your risk.

Slava asks: I am Ukrainian. How I can return to Ukraine from India if my passport and visa expired?
Expert's answer:
You must obtain a document certifying your identity at the embassy of Ukraine in India. Your overdue passport is not such a document. This document is named something like "certificate of return." The validity period is usually about 10 days, during this time you must cross the border.
Ihor asks: My wife has new inner passport with my family name but her foreign passport is in her maiden name. She is in Ukraine now and wants to apply for bio-metric passport. Can she get bio-metric passport with a married name but still use her old foreign passport with her maiden name as return ticket is in this name and it has a visa for return to Ireland which is not covered by new biometric?
Expert's answer:
She can and should get a new bio-metric international passport with actual info identical to her new inner passport. When getting a new passport she should ask to let her keep her old passport with the visa that still can be used when going back. At the airport she will show two passports: the new one with actual info and the old one with her visa.
john asks: I only speak English. Would it be difficult for me to get along, rent an apartment, find my way around?
Expert's answer:
It will not be easy. In general, the situation is better in large tourist cities, such as Kyiv and Lviv. In other cities and towns including such regional centers as Zhytomyr, still a relatively small number of people can speak English, mostly young people, students. However, their number is growing and the situation looks promising. Most of the signs on the streets are also not duplicated in English.
Oksana asks: I need to get another Ukrainian passport because my one is expired and i want to travel to Ukraine. I also have UK passport, so i did not renew my Ukrainian passport before as I permanently live in the UK. How to apply for the Ukrainian passport in UK?
Expert's answer:
You should contact the embassy of Ukraine in the UK to get the latest official info about this issue.
Sofia asks: Do you have contact information for a government office in Halych? It could be the town council, mayor, historical society, etc. I am trying to find my grandfather's house; I know the name of the street; it was named for my aunt, in honor of her activities during WW2. I would really appreciate any information or contacts that you can provide. Thank you
Expert's answer:
Here is the contacts page of Halych Town Council. Also the following map of Halych provided by Google Maps will probably be of some use.
M asks: Hello! I lost essential medication en route to Ukraine from Canada. How do you place a 'collect call' to Canada from Ukraine? What is the number for the international operator? My hotel reception staff does not know, and I do not have a phone. Thank you.
Expert's answer:
If you are a citizen of Canada, you can contact the embassy of Canada in Ukraine. Also contact the airport of your departure from Canada and the airline, which services you used.

The comments of our visitors

J Gilyanna
Your Site

I have been visiting your site for almost 2 years. Your accurate, proper and direct information given to the people that ask questions is amazing. I myself have asked questions and received very useful information from you.

I have also recommended your site to my friends that are becoming interested in knowing about Ukraine. I would like you to know that we appreciate your candid help. Sincerely, Joseph

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